Selah Health Privacy Policy

Effective Date: Sep 1, 2025

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, login credentials, and any information you provide when creating an account.
• Patient Information: Health-related and demographic details uploaded by DME providers in compliance with applicable regulations.
• Usage Data: Interactions with the platform, such as messages sent, features used, and device/browser information.
• Communication Data: Messages, responses, and feedback exchanged between providers and patients through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our communication platform.
• Facilitate secure messaging between providers and patients.
• Improve user experience, platform performance, and security.
• Send updates, reminders, and notifications related to patient care.
• Comply with legal, regulatory, and contractual obligations.

2a. SMS / Text Messaging Consent

If you provide your phone number to Selah Health, or if your healthcare provider uses our platform to contact you, you consent to receive SMS (text) messages related to our services. Message & data rates may apply. Reply STOP to opt out. Consent is not required as a condition of purchase or care. You may revoke your consent at any time by replying STOP or contacting us at info@selahhealthai.com.

3. Sharing of Information

We do not sell your information. We may share information in the following limited circumstances:

• With Authorized Staff: Patient data is accessible only to authorized DME provider staff members.
• With Service Providers: Trusted vendors that help us operate, maintain, or improve our services.
• For Legal Reasons: When required by law, regulation, or legal process.

4. Data Security

We implement strict security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to the processing of your data.
• Request a copy of your data in a portable format.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions about the Privacy policy, please contact us at: